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Conflict resolution mechanisms, trust and perception of conflict in contractual agreements

dc.contributor.authorVidot-Delerue, Hélène
dc.date.accessioned2009-07-09T09:55:10Z
dc.date.available2009-07-09T09:55:10Z
dc.date.issued2005
dc.identifier.urihttps://basepub.dauphine.fr/handle/123456789/1022
dc.language.isoenen
dc.subjectSocial psychologyen
dc.subjectGestion de conflitsen
dc.subjectGestion de criseen
dc.subjectEuropeen
dc.subjectRelations interorganisationnellesen
dc.subject.ddc658.4en
dc.subject.classificationjelM12en
dc.subject.classificationjelM54en
dc.subject.classificationjelM59en
dc.subject.classificationjelD8en
dc.titleConflict resolution mechanisms, trust and perception of conflict in contractual agreementsen
dc.typeArticle accepté pour publication ou publié
dc.contributor.editoruniversityotherEcole des sciences de gestion, Université du Québec à Montréal;Canada
dc.description.abstractenThe article determines which conflict resolution mechanisms are constructive and which are destructive, through analysing contractual agreements in European biotechnology enterprises. In the article, the term mechanism is used to refer to tools or the way in which conflicts are resolved. Conflict management in general, and conflict resolution in particular, is almost entirely determined by the understanding of conflict, and its perception. Conflict management is a dimension of co-operation. Researchers in the field of social psychology have documented five patterns of conflict management behaviour that typically emerge in group settings. The commonly reported styles of conflict management are avoidance, accommodation, competition, collaboration and compromise. Some partners include in contracts the possibility to appeal to an external party to facilitate negotiation when a conflict situation arises. In this case, they shift the control of the situation to a third party. Third parties do not have an incentive to behave unfairly towards either of the co-operating partners, thus they are more trustworthy.en
dc.relation.isversionofjnlnameJournal of general management
dc.relation.isversionofjnlvol30en
dc.relation.isversionofjnlissue4en
dc.relation.isversionofjnldate2005-06
dc.relation.isversionofjnlpages11-26en
dc.description.sponsorshipprivateouien
dc.relation.isversionofjnlpublisherMercury House Businessen
dc.subject.ddclabelDirection d'entrepriseen


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