Show simple item record

hal.structure.identifier
dc.contributor.authorPerović, Đurđica*
hal.structure.identifier
dc.contributor.authorStanovčić, Tatjana*
hal.structure.identifier
dc.contributor.authorMoric, Ilija*
hal.structure.identifier
dc.contributor.authorPekovic, Sanja*
dc.date.accessioned2014-04-10T10:25:06Z
dc.date.available2014-04-10T10:25:06Z
dc.date.issued2013
dc.identifier.urihttps://basepub.dauphine.fr/handle/123456789/13085
dc.language.isoenen
dc.subjectservice qualityen
dc.subjectintangible elementsen
dc.subjectMontenegroen
dc.subject.ddc338en
dc.subject.classificationjelL82en
dc.subject.classificationjelN74en
dc.subject.classificationjelC35en
dc.titleWhat factors influence quality service improvement in Montenegro: empirical analysisen
dc.typeArticle accepté pour publication ou publié
dc.contributor.editoruniversityotherUniversity of Montenegro;
dc.description.abstractenIn this paper, using an Ordinary Least Square regression (OLS), we investigate whether intangible elements influence tourist’s perception about service quality. Our empirical results based on tourist survey in Montenegro, indicate that intangible elements of tourism product have positive impact on tourist’s overall perception of service quality in Montenegro.en
dc.relation.isversionofjnlnameInternational Journal for Quality Research
dc.relation.isversionofjnlvol7en
dc.relation.isversionofjnlissue1en
dc.relation.isversionofjnldate2013
dc.relation.isversionofjnlpages63–70en
dc.subject.ddclabelEconomie industrielleen
dc.relation.forthcomingnonen
dc.relation.forthcomingprintnonen
hal.author.functionaut
hal.author.functionaut
hal.author.functionaut
hal.author.functionaut


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record