RFID-enabled process capabilities and its impacts on healthcare process performance: A multi-level analysis
Boukef-Charki, Nabila; Kalika, Michel (2009-06), RFID-enabled process capabilities and its impacts on healthcare process performance: A multi-level analysis, dans Newell, Susan; Whitley, Edgar A.; Pouloudi, Nancy; Wareham, Jonathan; Mathiassen, Lars, Information systems in a globalising world: challenges, ethics and practices: ECIS 2009, 17th European Conference on Information Systems, Verona, Italy, 2009, p. 17
TypeCommunication / Conférence
Titre du colloque17th European Conference on Information Systems, ECIS 2009
Date du colloque2009-06
Ville du colloqueVérone
Pays du colloqueItalie
Titre de l'ouvrageInformation systems in a globalising world: challenges, ethics and practices: ECIS 2009, 17th European Conference on Information Systems, Verona, Italy, 2009
Auteurs de l’ouvrageNewell, Susan; Whitley, Edgar A.; Pouloudi, Nancy; Wareham, Jonathan; Mathiassen, Lars
MétadonnéesAfficher la notice complète
Résumé (EN)Managers spend much of their time communicating and use an ever-larger range of communication tools for the purpose. Empirical studies have shown that while ICT tools extend communication opportunities, they do not replace other means of communication. Instead, managers use a set of communication tools in which traditional media coexist alongside ICT tools. In addition, studying the use of just one medium fails to give us a full picture of managerial communication. To gain a better understanding, we need to examine how a range of different means of communication are used. To this end, we conducted a case study in a car manufacturing company with data mainly collected through interviews with 36 managers. Our analysis of the data showed that managers use a set of communication tools that form superposed layers, each new ICT being layered over the existing media. Far from being the result of individual-level rational use, this layering process is socially constructed by the different users depending on their context. Our study identified three forms of layering, namely “subject to constraint”, “planned and emergent”, or “chosen”. We argue that these differences in the layering process can help explain disparities in the outcomes of ICT adoption between organisations.
Mots-clésNapoleon effect; Layering process; Electronic mail; Case study
Affichage des éléments liés par titre et auteur.
A Dynamic Capabilities Approach to Understanding the Impact of IT-Enabled Businesses Processes and IT-Business Alignment on the Strategic and Operational Performance of the Firm Schwarz, Colleen; Kefi, Hajer; Schwarz, Andrew; Kalika, Michel (2010) Article accepté pour publication ou publié