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From knowledge sharing to collaborative decision making

Arduin, Pierre-Emmanuel; Grundstein, Michel; Rosenthal-Sabroux, Camille (2013), From knowledge sharing to collaborative decision making, International Journal of Information and Decision Sciences, 5, 3, p. 295-311. 10.1504/IJIDS.2013.055927

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Type
Article accepté pour publication ou publié
Date
2013-01
Journal name
International Journal of Information and Decision Sciences
Volume
5
Number
3
Publisher
Inderscience
Pages
295-311
Publication identifier
10.1504/IJIDS.2013.055927
Metadata
Show full item record
Author(s)
Arduin, Pierre-Emmanuel
Dauphine Recherches en Management [DRM]
Grundstein, Michel

Rosenthal-Sabroux, Camille
Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision [LAMSADE]
Abstract (EN)
This paper introduces an approach developed at AXA, a main French insurance company, in order to retain the knowledge acquired by outsourcing teams. This approach is based on the assumption that sharing and disseminating knowledge are two key factors for actually getting knowledge retention. It has been used, tested and improved within AXA France’s industrial environment. By presenting the problem raised by knowledge retention within organisations and the different ways envisaged to improve it, we propose a discussion about their efficiency, and describe our approach in order to retain knowledge in a specific case. This approach, based on our approach of knowledge management, has implied collaborative decision making, which will be highlighted in this paper. Bridging knowledge management and collaborative decision making has been a means to reinforce the ability of the stakeholders to actually retain knowledge and to easily elaborate a consensus, the starting point of an efficient collaborative decision making.
Subjects / Keywords
Knowledge management; Knowledge retention; Knowledge sharing; Collaborative decision making; Ba; Semi-opened infrastructure model; SoPIM
JEL
C44 - Operations Research; Statistical Decision Theory
D70 - General
D83 - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
M10 - General

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