Marketing employees' learning through contact with marketing service providers (MSPs): analysis and deconstruction of the transmitted knowledge flow.
Moraux, Hélène; Volle, Pierre (2015-05), Marketing employees' learning through contact with marketing service providers (MSPs): analysis and deconstruction of the transmitted knowledge flow., 45th European Marketing Academy Conference (EMAC 2015), 2015-05, Leuven, Belgium
TypeCommunication / Conférence
Conference title45th European Marketing Academy Conference (EMAC 2015)
MetadataShow full item record
Abstract (EN)Facing a more and more complex and moving environment, marketing employees must constantly reinforce their knowledge and their skills. To do so, they can rely on marketing service providers (MSPs) and take advantage of their working interactions to learn. It is then important to get interest in the marketing knowledge flow transmitted by these MSPs during working interactions. This research precisely aims at analyzing and deconstructing the transmitted marketing knowledge flow, using the concept of “marketing assets”. We therefore deconstruct the marketing knowledge flow transmitted by MSPs to marketing employees into marketing “resources”, marketing “capabilities” and marketing “competences”.
Subjects / KeywordsInter-organizational learning; Knowledge transfer; Marketing knowledge; Marketing assets; Marketing resources; Marketing capabilities; Marketing competences; Marketing employees; Marketing service providers
JELM31 - Marketing
Showing items related by title and author.
Relationship marketing of services : An analysis of service quality and service encounters through relational norms - A dyadic approach between bank account managers and SMEs Prim-Allaz, Isabelle (1999) Document de travail / Working paper
Sharing Knowledge in a Shared Services Center Context: An Explanatory Case Study of the Dialectics of Formal and Informal Practices Vieru, Dargos; Arduin, Pierre-Emmanuel (2016) Communication / Conférence