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Assessing and controlling the impact of hospital capacity planning on the waiting time

hal.structure.identifierTechnische Universiteit Eindhoven
dc.contributor.authorDellaert, Nico
hal.structure.identifierTechnische Universiteit Eindhoven
dc.contributor.authorCayiroglu, Ezgi
hal.structure.identifierLaboratoire d'analyse et modélisation de systèmes pour l'aide à la décision [LAMSADE]
dc.contributor.authorJeunet, Jully
dc.date.accessioned2017-01-23T11:54:37Z
dc.date.available2017-01-23T11:54:37Z
dc.date.issued2016
dc.identifier.issn0020-7543
dc.identifier.urihttps://basepub.dauphine.fr/handle/123456789/16204
dc.language.isoenen
dc.subjectserviceen
dc.subjecthospital capacity planningen
dc.subjectMarkov processesen
dc.subjectoperational performanceen
dc.subjectwaiting timeen
dc.subjectresource utilisationen
dc.subject.ddc519en
dc.titleAssessing and controlling the impact of hospital capacity planning on the waiting timeen
dc.typeArticle accepté pour publication ou publié
dc.description.abstractenIn the literature, tactical plans of elective patients aim at increasing hospital efficiency through a better resource utilisation, although hospitals claim that patient satisfaction, usually measured by the waiting time, is also important. In this regard, the purpose of this paper is to show how patient satisfaction can be associated with any tactical plan, by developing a method to compute exact waiting time distributions. We also present a procedure to calculate the exact levels of resource utilisation. Therefore, with our procedures, hospital managers can determine the operational performance of their tactical plan. We then explore two strategies to improve tactical plans in terms of waiting time: slack planning and smooth allocation. A case study based on data from a Dutch cardiothoracic surgery centre shows that slack planning leads to a trade-off between waiting time and hospital efficiency. When slack planning is combined to smooth allocation, additional improvements of the waiting time can be reached.en
dc.relation.isversionofjnlnameInternational Journal of Production Research
dc.relation.isversionofjnlvol54en
dc.relation.isversionofjnlissue8en
dc.relation.isversionofjnldate2015-06
dc.relation.isversionofjnlpages2203-2214en
dc.relation.isversionofdoi10.1080/00207543.2015.1051668en
dc.contributor.countryeditoruniversityotherNETHERLANDS
dc.relation.isversionofjnlpublisherTaylor & Francisen
dc.subject.ddclabelProbabilités et mathématiques appliquéesen
dc.relation.forthcomingnonen
dc.relation.forthcomingprintnonen
dc.description.ssrncandidatenonen
dc.description.halcandidateouien
dc.description.readershiprechercheen
dc.description.audienceInternationalen
dc.relation.Isversionofjnlpeerreviewedouien
dc.relation.Isversionofjnlpeerreviewedouien
dc.date.updated2017-01-23T11:42:35Z
hal.identifierhal-01443708*
hal.version1*
hal.author.functionaut
hal.author.functionaut
hal.author.functionaut


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