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Sharing Knowledge When it Cannot be Made Explicit: The Case of Product Lifecycle Management Systems

Arduin, Pierre-Emmanuel; Le Duigou, Julien; Abel, Marie-Hélène; Eynard, Benoît (2018), Sharing Knowledge When it Cannot be Made Explicit: The Case of Product Lifecycle Management Systems, International Journal of Knowledge-Based Organizations, 8, 4, p. 14-28. 10.4018/IJKBO.2018100102

Type
Article accepté pour publication ou publié
Date
2018
Journal name
International Journal of Knowledge-Based Organizations
Volume
8
Number
4
Pages
14-28
Publication identifier
10.4018/IJKBO.2018100102
Metadata
Show full item record
Author(s)
Arduin, Pierre-Emmanuel
Dauphine Recherches en Management [DRM]
Le Duigou, Julien cc
Roberval [Roberval]
Abel, Marie-Hélène cc
Heuristique et Diagnostic des Systèmes Complexes [Compiègne] [Heudiasyc]
Eynard, Benoît cc
Roberval [Roberval]
Abstract (EN)
Information systems often strengthen a preference for working alone: interoperability as much as interpretation variance restrain the ability of people and systems to interact and to work together within an extended enterprise. In this article, the authors propose to extend product lifecycle management (PLM) systems in order to share not only (1) knowledge that has been made explicit and which is strongly contextualized so that there is no interpretation variance, but also (2) knowledge that cannot be made explicit and which remains tacit knowledge, needing social interaction and shared understanding to be actually shared. The use of a collaborative platform is proposed in this article in order to allow stakeholders to produce a shared understanding of what a concept means through the use of ontologies. The conditions as well as the limits of the proposition are discussed at the end of this article.
Subjects / Keywords
Information systems; Knowledge management
JEL
M54 - Labor Management

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