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hal.structure.identifierDauphine Recherches en Management [DRM]
dc.contributor.authorLarceneux, Fabrice
hal.structure.identifierDauphine Recherches en Management [DRM]
dc.contributor.authorGuiot, Denis
dc.date.accessioned2019-02-22T11:22:45Z
dc.date.available2019-02-22T11:22:45Z
dc.date.issued2019
dc.identifier.issn0042-0980
dc.identifier.urihttps://basepub.dauphine.fr/handle/123456789/18479
dc.language.isoenen
dc.subjectbuilt environmenten
dc.subjecteconomic processesen
dc.subjecthousingen
dc.subjectreal estateen
dc.subjectservicesen
dc.subjecturbanisationen
dc.subject.ddc658.8en
dc.subject.classificationjelL.L8.L85en
dc.subject.classificationjelC.C4.C44en
dc.titleThe role of services in homebuyers’ attitudes: A field experiment in the French off-plan housing marketen
dc.typeArticle accepté pour publication ou publié
dc.description.abstractenThis paper investigates the efficacy of the service strategies implemented by private developers on the buyers’ psychological attitudes within the decision-making process of off-plan purchases in France. We propose a new typology of services based on the category of value perceived by consumers. We conducted a field experiment with real buyers who purchased an off-site apartment, and we measure the causal effects of four service intensity indexes, that offer ‘visualization’, ‘customization’, ‘value enhancement’ and ‘interaction’ services, on developer reputation. Results highlight the mediating roles that both consumer satisfaction and trust play on developer reputation, less in terms of services designed to improve the perception of quality of the dwelling itself (visualization and customization benefits) and more for those designed to create a favorable purchase context (value enhancement and interactional benefits), so emphasize an accompanying role from developers expected by the future inhabitants.en
dc.relation.isversionofjnlnameUrban Studies
dc.relation.isversionofjnldate2019-02
dc.relation.isversionofdoi10.1177/0042098018806129en
dc.relation.isversionofjnlpublisherSageen
dc.subject.ddclabelÉtudes et analyses des marchésen
dc.relation.forthcomingnonen
dc.relation.forthcomingprintnonen
dc.description.ssrncandidatenonen
dc.description.halcandidateouien
dc.description.readershiprechercheen
dc.description.audienceInternationalen
dc.relation.Isversionofjnlpeerreviewedouien
dc.relation.Isversionofjnlpeerreviewedouien
dc.date.updated2019-02-19T14:38:18Z
hal.identifierhal-02045793*
hal.version1*
hal.author.functionaut
hal.author.functionaut


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