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“An iron hand in a velvet glove’’: the embodiment of the platform logic in the emergency sector

Karanasios, Stan; Cooper, Vanessa; Hayes, Peter; Adrot, A. (2019), “An iron hand in a velvet glove’’: the embodiment of the platform logic in the emergency sector, 40th International Conference on Information Systems, AIS - Association for information systems : Atlanta (Ga.), p. 17

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Anouck_Adrot_et_al._An_iron_hand_in_a_velvet_glove.pdf (337.1Kb)
Type
Communication / Conférence
Date
2019
Conference date
2019
Book title
40th International Conference on Information Systems
Publisher
AIS - Association for information systems
Published in
Atlanta (Ga.)
ISBN
978-0-9966831-9-7
Pages
17
Metadata
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Author(s)
Karanasios, Stan

Cooper, Vanessa

Hayes, Peter

Adrot, A.
Abstract (EN)
Despite increasing attention on organizationalresponsesto digital platformstheInformation Systems research has overlooked the influence of platforms on the public sector. In this paper we draw on the concept of institutional logics to examine the impact of platforms on the emergency sector. A qualitative case study of the emergency sector is undertaken,comprised of interviews with organizations—including emergency response organizations, government agencies, firms, non-government organizations and communityand volunteer groups. The findings reveal the interplay between the prevailing ‘command and control’ and ‘community’ logics and the ‘platform’ logic and how the tensions and synergies between them are shaping the information landscape in the sector. We demonstrate how organizations embody and resistaspects of the platform logic.
Subjects / Keywords
Digital transformation; institutional logics
JEL
O14 - Industrialization; Manufacturing and Service Industries; Choice of Technology
O33 - Technological Change: Choices and Consequences; Diffusion Processes
L22 - Firm Organization and Market Structure

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