Assessing the enterprise’s knowledge management maturity level

Grundstein, Michel

Grundstein, Michel (2008), Assessing the enterprise’s knowledge management maturity level, International Journal of Knowledge and Learning, 4, 5, p. 415–426. http://dx.doi.org/10.1504/IJKL.2008.022060

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Type

Article accepté pour publication ou publié

Date

2008

Nom de la revue

International Journal of Knowledge and Learning

Volume

Numéro

Éditeur

Inderscience Publishers

Pages

415–426

Résumé (EN)

Knowledge is not manageable, as if it were data or information. Consequently, Knowledge Management (KM) must address activities that utilise and create knowledge, instead of addressing knowledge by itself. With regard to this issue, we elaborated on a sociotechnical approach of KM within the enterprise, and we synthesised it into an empirical model called the Model for General Knowledge Management within the Enterprise (MGKME). One purpose of this model is to serve as a template to enable assessing the enterprise's KM maturity level.

Mots-clés

Organisational learning; People-focused; Modelling; KM maturity levels; Sociotechnical approach; Knowledge management systems

JEL

D83 - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness