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dc.contributor.authorArduin, Pierre-Emmanuel
dc.date.accessioned2021-08-31T14:00:31Z
dc.date.available2021-08-31T14:00:31Z
dc.date.issued2023
dc.identifier.issn0969-6016
dc.identifier.urihttps://basepub.dauphine.psl.eu/handle/123456789/21725
dc.language.isoenen
dc.subjectdecision making
dc.subjectcognition
dc.subjectinterpretation
dc.subjecttrust
dc.subjectdistrust
dc.subjectinsider threats
dc.subjectphishing
dc.subject.ddc658.4en
dc.titleA cognitive approach to the decision to trust or distrust phishing emails
dc.typeArticle accepté pour publication ou publié
dc.description.abstractenWhen interacting with computers or digital artifacts, individuals tend to replicate interpersonal trust and distrust mechanisms to calibrate their trust. Such mechanisms involve cognitive processes that individuals rely on before making a decision to trust or distrust. With the worldwide increase in email traffic, both the academic literature and professionals warn of insider threats, that is, coming from inside an organization, in particular those created by legitimate users who have decided to trust a phishing email. This article offers a cognitive approach to the decision whether to trust a phishing email. After reviewing the literature on decision making concerning a cognitive perspective, interpretation, trust, distrust, online deception, and insider threats, we present a study conducted on 249 participants designed to ascertain how they interpreted phishing emails and decided whether or not to trust them. We noted that certain elements eliciting trust or distrust remained invariable regardless of the participant. We show examples of phishing emails designed to maximize (or minimize) the decision to trust (or distrust), and lastly consider the limitations and ethical questions raised by this research.
dc.relation.isversionofjnlnameInternational Transactions in Operational Research
dc.relation.isversionofjnlvol30
dc.relation.isversionofjnlissue3
dc.relation.isversionofjnldate2023
dc.relation.isversionofjnlpages1263-1298
dc.relation.isversionofdoi10.1111/itor.12963
dc.relation.isversionofjnlpublisherWiley
dc.subject.ddclabelPrise de décision, gestion de criseen
dc.relation.forthcomingnonen
dc.description.ssrncandidatenon
dc.description.halcandidateoui
dc.description.readershiprecherche
dc.description.audienceInternational
dc.relation.Isversionofjnlpeerreviewedoui
dc.date.updated2023-01-24T20:16:37Z
hal.identifierhal-03330219
hal.version1
dc.subject.classificationjelHALM - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics::M1 - Business Administration::M15 - IT Managementen
dc.subject.classificationjelHALD - Microeconomics::D8 - Information, Knowledge, and Uncertainty::D81 - Criteria for Decision-Making under Risk and Uncertaintyen
hal.date.transferred2021-08-31T14:00:32Z


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