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dc.contributor.authorVance, Anthony
dc.contributor.authorElie-dit-Cosaque, Christophe
dc.contributor.authorStraub, Detmar W.
dc.date.accessioned2009-12-15T15:18:11Z
dc.date.available2009-12-15T15:18:11Z
dc.date.issued2008
dc.identifier.urihttps://basepub.dauphine.fr/handle/123456789/2723
dc.language.isoenen
dc.subjectCommerce mobileen
dc.subjectSystems useen
dc.subjectSystem qualityen
dc.subjectNavigational structureen
dc.subjectMobile commerceen
dc.subjectM-commerce portalsen
dc.subjectCulture impacts
dc.subjectInstitution-based trust
dc.subjectTrust in the IT artifact
dc.subjectVisual appeal
dc.subject.ddc658.8en
dc.subject.classificationjelM31en
dc.subject.classificationjelG14en
dc.titleExamining Trust in Information Technology Artifacts : The Effects of System Quality and Cultureen
dc.typeArticle accepté pour publication ou publié
dc.description.abstractenThe topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding in two ways. First, it sets forth two previously unexamined system quality constructs-navigational structure and visual appeal. We found that both of these system quality constructs significantly predict the extent to which users place trust in mobile commerce technologies. Second, our study considers the effect of culture by comparing the trust of French and American potential users in m- commerce technologies. We found that not only does culture directly affect user trust in IT artifacts but it also moderates the extent to which navigational structure affects this form of trust. These findings show that system quality and culture significantly affect trust in the IT artifact and point to rich possibilities for future research in these areas.en
dc.relation.isversionofjnlnameJournal of management information systems
dc.relation.isversionofjnlvol24en
dc.relation.isversionofjnlissue4en
dc.relation.isversionofjnldate2008-06
dc.relation.isversionofjnlpages73-100en
dc.relation.isversionofdoihttp://dx.doi.org/10.2753/MIS0742-1222240403en
dc.description.sponsorshipprivateouien
dc.subject.ddclabelMarketingen


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