Résumé (EN)

In an environment of mass customization where demand information can be placed in advance with sequencing orders, the question of the best use of this information arises in a supply chain. This situation led the authors to analyze the efficiency of current mechanisms of scheduling coordination when suppliers' processes are not completely reliable. Policies such as periodic replenishment or the kanban system, characterized by a replacement of the items to consume, cannot be exploited effectively with the current rules. This paper presents and justifies new scheduling coordination rules allowing synchronous production in an unreliable environment. This new approach has been benchmarked in the automotive industry as an appropriate method to avoid stockouts and decrease the safety stock.