Cashiers’ work-time: Between a productivity mentality and a service mentality
Bernard, Sophie (2007), Cashiers’ work-time: Between a productivity mentality and a service mentality, Sociologie du travail, 49, suppl 2, p. 129-144. http://dx.doi.org/10.1016/j.soctra.2007.10.001
Type
Article accepté pour publication ou publiéDate
2007Journal name
Sociologie du travailVolume
49Number
suppl 2Publisher
Elsevier
Pages
129-144
Publication identifier
Metadata
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Bernard, SophieAbstract (EN)
At first sight, the work-time put in by cashiers at checkout counters seems homogeneous, continuous and repetitive. An empirical study of hypermarket cashiers in France shows, on the contrary, that the time spent working is relatively discontinuous and diversified. It is similar to the time on the job put in by semiskilled workers in industry. What characterizes cashiers’ work is their having to manage flows of both products and customers. Their work-time can, therefore, be understood as a compromise that comes out of balancing productivity with human relations, a compromise that sometimes causes conflict. By acquiring an “incorporated know-how”, cashiers manage to fill their assignment.Subjects / Keywords
Work-time; Fluidity principle; Cashiers; Service mentality; FranceRelated items
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