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User Responses to New System Implementation : A Bricolage Perspective

Pallud, Jessie; Elie-dit-Cosaque, Christophe (2011-12), User Responses to New System Implementation : A Bricolage Perspective, in Liang, Ting-Peng; Galletta, Dennis F., Proceedings of the International Conference on Information Systems, ICIS 2011, Shanghai, China, December 4-7, 2011, Association for Information Systems

Type
Communication / Conférence
Date
2011-12
Conference title
International Conference on Information Systems (ICIS)
Conference date
2011-12
Conference city
Shanghai
Conference country
Chine
Book title
Proceedings of the International Conference on Information Systems, ICIS 2011, Shanghai, China, December 4-7, 2011
Book author
Liang, Ting-Peng; Galletta, Dennis F.
Publisher
Association for Information Systems
ISBN
978-0-615-55907-0
Metadata
Show full item record
Author(s)
Pallud, Jessie
Elie-dit-Cosaque, Christophe
Abstract (EN)
Information systems (IS) research has examined a broad range of factors influencing the effective adoption of information technology (IT). However, so far, much remains to be done with respect to the exact role played by socio-emotional processes and their influence on IT adoption in the workplace. Relying on the concept of bricolage - first introduced by Lévi-Strauss (1966) and leveraged by Claudio Ciborra in IS research - we use the metaphors of bricoleurs and engineers to better understand individual users’ reactions to a newly implemented system. Thirty interviews were conducted with workers from a French insurance company that recently implemented a collaborative web platform, based on the Google Apps service from Google Inc. A key finding is that bricolage is still manifesting even when specific resources such as training and communication are provided. Furthermore, the bricolage lens helps to better understand how individuals adapt to technological change.
Subjects / Keywords
IT usage; bricolage; innovation; emotions; adaptation; Networks
JEL
L86 - Information and Internet Services; Computer Software
O31 - Innovation and Invention: Processes and Incentives
O33 - Technological Change: Choices and Consequences; Diffusion Processes

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