User experience of museum technologies: the phenomenological scales

Pallud, Jessie; Monod, Emmanuel

dc.contributor.author	Pallud, Jessie
dc.contributor.author	Monod, Emmanuel
dc.date.accessioned	2012-01-11T11:55:23Z
dc.date.available	2012-01-11T11:55:23Z
dc.date.issued	2010
dc.identifier.uri	https://basepub.dauphine.fr/handle/123456789/7856
dc.language.iso	en	en
dc.subject	museum technologies	en
dc.subject	IS evaluation	en
dc.subject	user experience	en
dc.subject	phenomenology	en
dc.subject	post-phenomenology	en
dc.subject	multi-methodology	en
dc.subject.ddc	651	en
dc.subject.classificationjel	M15	en
dc.title	User experience of museum technologies: the phenomenological scales	en
dc.type	Article accepté pour publication ou publié
dc.description.abstracten	Museums increasingly rely on technology as a guarantee of enhanced visitor experience. However, both in Information Systems and Museology research, little attention has been paid to the evaluation of user experience (UX) with technologies in cultural heritage environments. This paper reports research in this area that uses a framework of interpretive archaeology and phenomenology. Users of museum technologies are studied to determine whether the framework's criteria correspond to visitor expectations and can be met by Information Technologies (IT). Our epistemology is methodologically independent and by using a multi-methodological approach, mixing both qualitative and quantitative approaches, it is consistent with the original spirit of the theory of understanding. The findings confirm the importance of phenomenology and post-phenomenology as a reference to assess IT UX in museums. In addition, our field study indicates that technologies available in museums – namely audio guides, interactive kiosks and computers – contribute positively to an experience of the past.	en
dc.relation.isversionofjnlname	European Journal of Information Systems
dc.relation.isversionofjnlvol	19	en
dc.relation.isversionofjnlissue	5	en
dc.relation.isversionofjnldate	2010
dc.relation.isversionofjnlpages	562-580	en
dc.relation.isversionofdoi	http://dx.doi.org/10.1057/ejis.2010.37	en
dc.description.sponsorshipprivate	oui	en
dc.relation.isversionofjnlpublisher	Palgrave Macmillan	en
dc.subject.ddclabel	Systèmes d'information	en

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