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Crisis response, organizational improvisation and the dispassionate communicative genre during the 2003 French heat wave

Adrot, Anouck (2011), Crisis response, organizational improvisation and the dispassionate communicative genre during the 2003 French heat wave, 16e Colloque AIM, 2011-05, Saint-Denis (La Réunion), France

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Adrot_aim2011.PDF (504.4Kb)
Type
Communication / Conférence
Date
2011
Conference title
16e Colloque AIM
Conference date
2011-05
Conference city
Saint-Denis (La Réunion)
Conference country
France
Pages
10
Metadata
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Author(s)
Adrot, Anouck
Abstract (FR)
Ce papier examine le rôle joué par les technologies de l’information et de la communication (TIC lorsque les organisations qui répondent à des crises doivent improviser à l’échelle organisationnelle. La littérature sur le management de la crise et dans le domaine des systèmes d’information ne rend pas compte de toute la complexité du phénomène d’improvisation. Nous proposons donc de mener une étude qualitative rétrospective de la canicule de 2003 en France. En suivant une démarche inductive, nous identifions le genre de communication que nous qualifions de dépassionné, développé par les administratifs autour du fax et de l’email qui a compromis leur participation à l’improvisation organisationnelle.
Abstract (EN)
This paper seeks to understand the role played by Information and Communication Technologies (ICT) in organizational improvisation during crisis response. The crisis management literature and the IS literature do not fully capture the complexity of improvisation and crisis response. Due to the lack of theoretical background in relation to ICT support to crisis improvisation, we conduct a retrospective qualitative analysis of the 2003 French heat wave crisis response. Going back and forth between theory and data, we identify the dispassionate communicative genre, developed by the administrative actors around emails and faxes that hindered their participating in organizational improvisation.
Subjects / Keywords
Organizational improvisation; communicative genre; crisis response; Improvisation organisationnelle; genre de communication; réponse à la crise
JEL
M1 - Business Administration

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