Abstract (EN)

In this paper, following a constructivist approach that is deeply rooted in our pragmatic experience within a large industrial Company, we argue that Knowledge is not manageable as if it was data or information. This leads to suggest KM as the management of activities and processes that help organization’s support and business processes enhancing their capabilities to utilize and create knowledge, more than focusing on knowledge itself. This change of paradigm induces to conceive a technological, managerial, and socio-technical well-balanced K M initiatives strategy. This pragmatic vision needs thinking about the architecture of an Enterprise’s Information and Knowledge System (EIKS), which must be a basis of discussion during the strategic orientation phase of a general KM initiative.